Users are only able to communicate with a responder if they are available. If the responder's availability indicator is turned off, the user is unable to start or re-enter a conversation. If an attempt to start or re-enter a conversation is made, a pop-up will appear that states:
"Your responder is unavailable at this time. If you are in crisis, please refer to your crisis support resources or text HELLO to 741741 to get connected with a crisis counselor through Crisis Text Line."
If “Find Resources” is selected by the user on this pop-up, they will be immediately directed to the crisis support resources screen in the app.