What is responder segmentation?

Updated: Jul 27

Our platform has a three-tier referral system that is structured by something we call "responder segmentation". Responder segmentation allows the Network Admin to control who falls at each of the three tiers. That way when responders are imported into the network, the system knows who can refer to who.


You do not not need to us the referral tool and are able to use the platform solely with level 1 responders - typically your school counselors. It all depends on the structure of your school.


Here's a description of each level:

  • Level 1 Responders: Those who who each of your students are assigned to at the beginning of the year - such as your school counselors.

  • Level 2 Responders: Those who provide in-school services such as social workers or psychologists that your school counselors can refer students to.

  • Those who provide school services that level 2 responders can refer students to if requested or needed.

Responder Segmentation Setup:

  • On the "Update Network" screen, scroll down to "Responder Segmentation"..

  • You will find a default layout for Responder Segmentation which can be edited.

  • Edit the title of your Level 1 Responder(s) and add more if you'd like.

  • Edit the title of your Level 2 Responder(s) and add more if you'd like.

  • Edit the title of your Level 3 Responder(s) and add more if you'd like.