What do the different levels of responders means?

Our platform has a three-tier referral system that is structured by something we call "responder segmentation". Responder segmentation allows the Network Admin to control who falls at each of the three tiers. That way when responders are imported into the network, the system knows which responders users have immediate access to.


You do not not need to us the referral tool and are able to use the platform solely with level 1 responders. It all depends on the structure of your school or organization.


Note: Responder segmentation setup should be completed before you import or add your responders.


Here's a description of each level:

  • Level 1 responders are those within your school or organization that serve as a point person for a select group of people. For example, a level 1 responder in a high school would be a guidance counselor and a level 1 responder in a company would be an HR manager. You can list as many level 1 responders as you'd like.

  • Level 2 responders are NOT required, but are those within your school or organization that level 1 responders can refer their assigned users to if necessary. An example of a level 2 responder would be an in-house social worker, psychologist, or life coach. You may add as many level 2 responders as you'd like and can customize their titles. 

  • Level 3 responders are also NOT required, but are those within your school or organization that Level 2 responders can refer their assigned users to if necessary. You may add as many Level 3 responders as you'd like and can customize their titles.


Responder Segmentation Setup:

  • On the "Update Network" screen, scroll down to "Responder Segmentation"..

  • You will find a default layout for Responder Segmentation which can be edited.

  • Edit the title of your Level 1 Responder(s) and add more if you'd like.

  • Edit the title of your Level 2 Responder(s) and add more if you'd like.

  • Edit the title of your Level 3 Responder(s) and add more if you'd like.