What if my responder is unavailable?

Updated: May 1

You are only able to communicate with a responder if they are available. If the responder's availability indicator is turned off, the user is unable to start or re-enter a conversation. If an attempt to start or re-enter a conversation is made, a pop-up will appear that states:

"Your responder is unavailable at this time. If you are in crisis, please refer to your crisis support resources or text HELLO to 741741 to get connected with a crisis counselor through Crisis Text Line."

If you select “Find Resources”, on the pop-up that is displayed, you will be immediately directed to the crisis support resources screen in the app.