A student or responder didn't receive their welcome email from Waves?

Sometimes when schools are organizing their onboarding spreadsheets, some of the emails are not entered correctly. If a student or responder informs you that they haven't received a welcome email from Waves, please follow these instructions to resolve the issue:

  • Log into your Waves Dashboard.

  • Find the student or responder.

  • Check to see if the email associated with their profile is correct.

  • If it is correct, select "Invite" in the last column to re-send their welcome email. It is likely they may have lost it somewhere in their inbox or accidently moved it to trash.

  • If it is incorrect, delete the student/responder and re-add them by clicking "Add" in the top right corner and entering the requested information.

  • This will then trigger a welcome email to them.

If you notice that all the emails that were onboarded are incorrect:

  • Delete all the students or responders

  • Update your onboarding sheet with the correct information

  • Re-import the spreadsheet with the help of your account representative.