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Step 9 | Activate Your Waves Network

  1. Once everything on the activation checklist has been completed, notify your Account Representative and they will activate your school's Waves Network.

  2. Your selected Network Admin will then receive a welcome email with the login credentials for your Waves Network.

  3. The Network Admin may then proceed with the on-boarding and importing process using your completed spreadsheets.

Step 10 | User Setup and Training

When a Waves Network is activated for a school, an automated welcome email will be sent to the designated Network Admin(s). In this email, the Network Admin(s) will be provided with Waves Network login instructions.

 

Once logged in, the Network Admin(s) must visit the following link to find a training video that guides Network Admin(s) through the key features found throughout the Waves Dashboard: https://www.abovethewaves.co/post/network-admin-training-video

 

When the Network Admin(s) on-boards students and responders, each of them will also receive an automated welcome email which contains login instructions for accessing the Waves App.

 

Once a student logs in, they must visit the following link to find a training video that guides students through the key features found throughout the Waves App: https://www.abovethewaves.co/post/student-training-video

 

Additionally, once responders logs in, they must also visit the following link to find a training video that guides students through the key features found throughout the Waves App: https://www.abovethewaves.co/post/responder-training-video

 

Optional: Rather than having students and/or responders complete this process on their own, we encourage Network Admin(s) to consider scheduling an “account setup day” where students and/or responders view the provided training video(s) during a specific class period of the school day. This overall process should be no more than 20 minutes.

Activation Checklist

Before officially activating a Waves Network for your high school or university, please complete the following activation checklist. This will help you work ahead so as soon as your network is activated, you can begin utilizing the app right away. 

 

Quick Tip: Create a folder on your computer called "Waves Importing Files" where you can save the files found below.

Step 1 | Identify Your Network Admin(s)

Discuss with your administration the main person who will serve as the Network Admin(s) for your Waves Network. You are limited to (2) Network Admins per Waves Network.

Netowork Admin(s) | Responsibilities Include:

  • Updating school information and Responder segmentation

  • On-boarding students and Responders

  • On-boarding local and crisis support resources

  • Reviewing reported messages and referral requests

  • Analyzing data metrics

  • Sending out mass alerts to students and/or Responders

 

Click here to download the Network Admin Sheet.

Recommended Network Admin(s):

  • High School Setting: Primary: Director of Student Services, Secondary: Head Psychologist

  • College/University Setting: Primary: Dean of Students, Secondary: Director of Counseling Center

Step 2 | Customize Your Responder Segmentation

Once you've selected your Network Admin(s), you will customize your Responder Segmentation levels. Click here to download the "Responder Segmentation Template". On this template, you will list out the positions you want under each level of response. Responder Segmentation allows you to create a three-tier process for organizing those within your office of student services and where they fall when it comes to providing guidance and support to your students.


Understanding Level 1 Responders: Level 1 Responders are the people within your school that every student is assigned to and has access to during the school year. These are typically your Guidance Counselors if you are a high school or your Faculty Advisers if you are a college/university. You can customize their titles however you want.

 

Please keep in mind that you can only have ONE type of Level 1 Responder.


Understanding Level 2 Responders: Level 2 Responders are those above the people at Level 1 and is someone that Level 1 Responders can refer their students to if necessary. For example, this may be your school's Social Worker or Lead Counselor. You may add as many Level 2 Responders as you'd like and can customize their titles however you want. Get creative!


Understanding Level 3 Responders: Level 3 Responders are those above the people at Level 1 and Level 2 and is someone that Level 2 Responders can refer their students to if necessary. For example, this may be your school's Psychologist or Therapist. You may add as many Level 3 Responders as you'd like and can customize their titles however you want.

Below is an example for a high school setting:

Level 1 Responder: Guidance Counselor

Level 2 Responder(s): Social Workers

Level 3 Responder(s): Psychologists

Below is an example for a college or university setting:

Level 1 Responder: Resident Assistant

Level 2 Responder(s): Social Workers, Counselors

Level 3 Responder(s): Psychologists

Step 3 | Complete Your List of Responders

  1. Click here to download the "Responder Spreadsheet".

  2. Provide the requested information on each Responder. You can copy and paste this information from other sources, just make sure you paste it with no special formatting and that it is pasted as "plain text" - very important.

  3. Make sure the positions of each Responder align with the correct Responder level and properly reflect what you've indicated under your Responder Segmentation Template - very important.

  4. For the Responder Level column, just type either 1, 2, or 3 - very important.

  5. Double check to make sure there are no duplicates or grammatical/numerical errors.

  6. Save the file as a .xls file.

Step 4 | Complete Your List of Student

  1. Click here to download the "Student Spreadsheet for Freshmen".

  2. Click here to download the "Student Spreadsheet for Sophomores".

  3. Click here to download the "Student Spreadsheet for Juniors".

  4. Click here to download the "Student Spreadsheet for Seniors".

  5. Provide the requested information on each student. You can copy and paste this information from other sources, just make sure you paste it with no special formatting and that it is pasted as "plain text" - very important. 

  6. If you are a high school, the email associated with each student may be their parent/guardian email.

  7. Make sure each student is assigned to the correct Level 1 Responder using their employee ID - very important. 

  8. Double check to make sure there are no duplicates or grammatical/numerical errors.

  9. Save the file as a .xls file.

Step 5 | Complete Your List of Local Resources

  1. Click here to download the "Local Resources Spreadsheet".

  2. Provide the requested information on each local resource. You can copy and paste this information from other sources, just make sure you paste it with no special formatting and that it is pasted as "plain text" - very important.

  3. For all websites, copy and paste the exact domain from your web browser, including "https://" at the beginning of each website link - very important.

  4. Do not include any hyphens (-) between number digits - very important.

  5. Double check to make sure there are no duplicates or grammatical/numerical errors.

  6. Save the file as a .xls file.

Step 6 | Complete Your List of Crisis Support Resources

  1. Click here to download the "Crisis Resources Spreadsheet".

  2. Provide the requested information on each crisis resource. You can copy and paste this information from other sources, just make sure you paste it with no special formatting and that it is pasted as "plain text" - very important.

  3. For all websites, copy and paste the exact domain from your web browser, including "https://" at the beginning of each website link - very important.

  4. Do not include any hyphens (-) between number digits - very important.

  5. Make sure when indicated if the resource is a Hotline or Textline, you capitalize the first letter (it is case sensitive) - very important.

  6. Double check to make sure there are no duplicates or grammatical/numerical errors.

  7. Save the file as a .xls file.

Recommended Crisis Support Resources: Crisis Text-Line, National Suicide Prevention Hotline, School Security Office, Local Police Department.

Get Your School Community Informed (Optional)

  1. Using the templates below, send out a mass email to all parents and/or students, as well as responders to inform them about the Waves App coming to your school.

  2. This helps create awareness about the app and will encourage them to keep an eye out for the automated welcome email they will receive when all students and responders are imported.

  3. Feel free to copy/paste the email template found below.

For Parents | High School

Dear Parents/Guardians,

We are excited to share with you that [Name of High School] will be bringing "The Waves App" to our school this [Semester/Quarter] which creates streamline access between students and in-school support resources when it comes to academic assistance and social-emotional wellness.

This simple student management tool allows our guidance counselors to message students, schedule sessions, and make referrals – all from one central location.The app will also serve as a central help place for students to have direct access to local and crisis support resources for the purpose of seeking help and support beyond the school walls.

Please pay attention for a welcome email from "The Waves​ Team" which will contain all account setup information for your child. Once your child's account is setup, please visit the following link to view a training video to help you navigate the entire app: https://www.abovethewaves.co/post/student-training-video

Thank You,

[Signature]

For Students| High School

Dear Students,

We are excited to share with you that [Name of High School] will be bringing "The Waves App" to our school this [Semester/Quarter] which aims to create streamline access between students and in-school support resources when it comes to academic assistance and social-emotional wellness.

This simple student management tool allows our guidance counselors to message students, schedule sessions, and make referrals – all from one central location.The app will also serve as a central help place for students to have direct access to local and crisis support resources for the purpose of seeking help and support beyond the school walls.

Please pay attention to your email for an automated welcome email from "The Waves​ Team" which will contain all account setup information for your profile. Once your account is setup, please visit the following link to view a training video to help you navigate the entire app: https://www.abovethewaves.co/post/student-training-video

Thank You,

[Signature]

For Responders| High School

Dear Staff,

We are excited to share with you that [Name of High School] will be bringing "The Waves App" to our school this [Semester/Quarter] which aims to create streamline access between students and in-school support resources when it comes to academic assistance and social-emotional wellness.

This simple student management tool allows our guidance counselors to message students, schedule sessions, and make referrals – all from one central location.The app will also serve as a central help place for students to have direct access to local and crisis support resources for the purpose of seeking help and support beyond the school walls.

Please pay attention to your email for an automated welcome email from "The Waves​ Team" which will contain all account setup information for your profile. Once your account is setup, please visit the following link to view a training video to help you navigate the entire app: https://www.abovethewaves.co/post/responder-training-video

Thank You,

[Signature]